Our commitment to responsible gaming
9888 code believes that gaming should be an enjoyable experience — not a source of stress or financial hardship. On this page we explain how you can play safely and in a balanced way, what signs to watch out for, and where to find help if things go wrong.
What is responsible gaming?
It is important to know the difference between enjoying gaming and losing control of it.
Responsible gaming means staying aware of your financial limits, time, and emotions. Gaming at 9888 code is one entertainment option for people — not a source of income or a solution to financial problems. Every game carries the chance of winning or losing, and there is no guarantee of long-term winnings.
When playing in a balanced way, keep in mind that the money you deposit is the cost of entertainment — just like a cinema ticket or a restaurant bill. The core principle is that if that money is not returned, your everyday life should not be harmed as a result.
Our Terms and Conditions page sets out the general rules of play in detail, which are consistent with the concept of responsible gaming.
Core principles of responsible gaming
- Gaming is for entertainment — not for earning money
- Only spend money you can afford to lose
- Set a budget and time limit before you start
- Do not chase losses by trying to win back money impulsively
- Do not play while under the influence of alcohol or substances
- Prioritise spending time with family and friends
- No one under 21 may use your account
Stay in control — self-limit tools
9888 code gives you the ability to manage your own pace of play. You can activate any of the tools below at any time through live chat or email.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately; requests to increase it take some time to process.
Time limit
Set a limit on how long you play in one session. When the set time is up, the system will notify you and can end the session if needed.
Self-exclusion
Close your account for a set period — from one week up to permanently. While this option is active, the account cannot be accessed.
Betting limit
Set in advance the maximum amount you will wager in a single session or within a given period.
Cooling-off period
Want to take a break? Put your account on pause for 24 hours to 30 days — you will not be able to log in during this time.
Reality check
See a reminder on screen at regular intervals showing how long you have been playing and the total amount deposited and spent in the session.
To activate any tool, contact our 24/7 live chat or write to our support email.
Warning signs
If any of the signs below appear in yourself or someone close to you, take steps to get help.
- You are spending beyond your means and struggling to cover essential household expenses
- You feel a repeated urge to keep playing in order to win back lost money ("chasing losses")
- You have tried to stop playing but could not
- Tension is building in your relationships with family, friends, or at work
- You are taking out loans or borrowing money from others to fund gaming
- You are experiencing increased anxiety, sleep problems, or depression
- You are being dishonest with family or friends about your gaming
- You are neglecting work, studies, or everyday responsibilities
Ask yourself
Answer the questions below honestly. If most of your answers are "yes", it is time to seek help.
- Once you start playing, are you unable to stop?
- Do you regularly spend beyond your set budget?
- Are family members worried about your gaming?
- Do you feel intense anger or frustration when you lose?
- Are you skipping sleep or meals because of gaming?
- Are you playing in secret or without others knowing?
- Are you dipping into savings to fund your gaming?
9888 code's commitment: your safety is our responsibility
At 9888 code, the mental wellbeing and financial security of every member is our highest priority. We believe that a safe environment is what enables genuine long-term enjoyment. To learn about the platform's security measures and how your personal data is protected, please see our Privacy Policy.
Where to find help
You do not have to face problems alone — the 9888 code support team, your family, and professional counselors are here for you.
9888 code live chat
Contact our 24/7 live chat at any time. Our trained support team, available in Bengali and English, will provide immediate assistance with setting limits or activating self-exclusion on your account.
Email support
If you prefer to write in detail, contact us at our support email. You will receive a reply in Bengali within 24 hours. The email address is available in the footer of the main page.
Family and friends
Talk openly with the people close to you. A family member or trusted friend can often provide the most effective emotional support and help you stay accountable.
Professional counselors
Consult a mental health professional or behavioral specialist. Mental health services are available at both government and private hospitals in Bangladesh.
Support groups
There are various support groups online and offline where people with similar experiences help one another. These groups allow you to participate anonymously.
Information and guides
Our FAQ section has detailed information on responsible gaming, setting limits, and managing your account.
Protecting minors
The minimum age to register and play at 9888 code is 21. Age is verified when an account is opened and additional identity documents may be requested in cases of doubt.
If there are minors in your household who use your device, use parental control software and always keep your login details private. Do not share your account password with anyone.
If we detect any attempt by a minor to open an account, we close it immediately and take the necessary steps.
Steps to protect minors
- Do not leave your device unattended after logging in
- Do not keep your password within reach of children or teenagers
- Keep parental control software active at home
- Avoid playing casino games in front of children
- If you have concerns, notify 9888 code support directly
Common questions about responsible gaming
Answers to frequently asked questions about responsible gaming tools and policies at 9888 code.
Learn more
Explore other important pages on the site.